Privacy Policy

Privacy Policy for Saranya Group

This Privacy Policy describes how Saranya Group (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information you provide through our website (https://saranyagroup.com/) and via our Virtual Mobile Number (VMC) calling service. By using our website or VMC-based contact services, you consent to the practices described here.

1. Information We Collect

   When you interact with us (via website forms, contacting us, or using VMC), we may collect the following:

   • a. Personally Identifiable Information (PII):
     • Your name
     • Email address
     • Phone number (including the number you call us from via VMC)
     • Postal address (if submitted)
     • Any message content or attachments you send through contact forms
     • Other data you voluntarily provide
   • b. Automatically Collected / Technical Information:
     • IP address
     • Browser type and version
     • Device type
     • Operating system
     • Pages visited, time and date stamps
     • Referral and exit pages
     • Clicks, navigation paths, and similar usage data
     • Cookies and similar tracking technologies

2. Use of Your Information

   We use your information for the following purposes:

   • To respond to your inquiries and provide customer support
   • To facilitate communication via our VMC system (e.g. routing your calls, logging call metadata)
   • To improve, maintain, and personalize our website and services
   • To send you updates, messages, or information related to your requests
   • For internal record-keeping, analytics, and reporting
   • To detect, prevent, and address technical or security issues

3. VMC (Virtual Mobile Number) Specifics & Call Logging

   • We may capture metadata related to the calls (e.g. call time, duration, originating number, anonymized routing data)
   • The content of the conversation may be recorded or logged for quality monitoring, training, or dispute-resolution (if applicable).
   • Such recordings (if made) will be stored securely and accessed only by authorized personnel.
   • We do not use VMC data for purposes other than those stated (e.g. we do not sell your call data).

4. Disclosure of Your Information

   We do not sell or rent your PII to third parties. However, we may share your information with:

   • Service providers, contractors, or telecom partners who assist in operating the website or VMC infrastructure
   • Legal or regulatory authorities, when required by law or to protect our rights
   • Auditors or compliance bodies where needed
   • In the event of a merger, acquisition, or change in company structure (with safeguards)

   All third parties to whom we disclose your data are required to maintain its confidentiality and only use it for permitted purposes.

5. Cookies, Tracking & Analytics

   • We use cookies, beacons, local storage, and similar technologies to improve user experience, analyse usage, and customize content.
   • You may disable or block cookies via your browser settings, though this may affect certain site functionalities.
   • We may use third-party analytics services (e.g. Google Analytics) to track aggregated site usage (with anonymized or pseudonymized data).

6. Data Retention & Security

   • We retain your information only as long as necessary to fulfil the purposes described, or as required by law.
   • We implement industry-standard security measures (encryption, access controls, secure servers) to protect your information.
   • Despite best practices, no method of transmission over the Internet or storage is completely secure—there is always some risk.

7. Your Rights & Choices

   Depending on your jurisdiction, you may have the following rights:

   • Access: request a copy of personal data we hold about you
   • Correction: request corrections to inaccurate or incomplete data
   • Deletion: request deletion of your personal data (subject to legal exceptions)
   • Restriction: request limitation of how we process your data
   • Objection: object to processing in certain circumstances
   • Portability: request your data in a structured, machine-readable format
   • Withdrawal of consent: if you have given consent (e.g. for marketing), you may withdraw it

   To exercise any of these rights, please contact us at the contact details below. We will respond within a reasonable timeframe, as required by applicable law.

8. Children & Minors

   • Our services and website are not intended for children under the age of 13 (or higher, as mandated by your jurisdiction).
   • We do not knowingly collect PII from minors. If you believe a minor has provided us data, please contact us to request deletion.

9. International Transfers

   If your data is transferred to, stored, or processed in countries outside your jurisdiction, we will ensure appropriate safeguards (e.g. standard contractual clauses, binding corporate rules) are in place to protect your data.

10. Changes to This Privacy Policy

    We may update this policy periodically to reflect changes in legal requirements or business practices. We will indicate the “Last Updated” date at the top and encourage you to review this page periodically for updates. Your continued use of the site or VMC services after those changes will be taken as acceptance of the revised policy.

11. Contact Us

    If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact:

    Saranya Group
    Address : #207, 4th Floor, Saranya Sapphire, Ramagondanahalli, Varthur Main Road, Whitefield, Bengaluru — 560066, Karnataka, India
    Email : sales@saranyaswarovski.com / sales@saranyasignature.com
    Phone : +91 8746000616 / +91 9900003747